FAQS

Below are some frequently asked questions about our products from our customers. For any urgent needs or order-related questions, please contact our customer service team through our contact form or at assist@vdemm.com.

1. Order Queries

Can I cancel my order?

Unfortunately, once your order has been placed and your order confirmation received, your order cannot be cancelled as it will have been sent to our warehouse ready to pack and send.

I have placed an order, but I forgot to add an offer code, can I still add it?

Unfortunately, we are unable to add offer codes to orders once they have been placed.

I would like to make a formal complaint - what steps do I follow next?

Please contact the customer service team who will be able to help with any queries you may have. You can contact the team using our contact form.

2. Product Queries

I'm pregnant, what products can I use?

The only products that we would not recommend would be the Bath & Shower Oils. This is simply due to the concentration of the essential oils. However please note that as each pregnancy is different, we advise you to seek advice from your medical team before use of any product.

From what age can your products be used?

If you are under the age of 16, our products should be used under the supervision of an adult.

Can the products be used on sensitive skin?

If your skin is sensitive, we would recommend you patch test the products before applying to a larger area. The crease of the elbow is a good place for patch testing.

Can essential oils be left on the skin or used as facial care products?

Essential oils should not be used for facial care. They are highly concentrated products in bottles and should be used according to the instructions on the back of the packaging.