Returns and Exchanges

You may return any unopened merchandise in its original condition, including original sealed packaging within 30 days of invoice date and you will receive a full refund, less shipping and gift-wrapping charges. 

For further return instructions, please email us at assist@vdemm.com before shipping your package. We are available Mon-Fri 9am-5pm.

In the event of a refund on a purchase that received a free gift, the gift must be returned as well and must be in good condition to qualify for a full refund.

Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error. 

Vdemm will not be responsible for insufficient addresses, packages returned to sender or lost/stolen packages.

Returns may only be shipped directly to the vdemm.com warehouse. Please include your original packing slip with your return or include the following information with your return.

Full name:

Street Address:

City:

State:

Zip Code:

Country:

Phone Number:

E-mail Address:

Original order confirmation no. or invoice no.:

Reason for return:

Returns will be processed and refunds will be issued within 1-2 weeks of receipt.

All products are subject to inspection by Vdemm staff. Returns that do not meet the above criteria may be returned to the customer or destroyed upon request.

Return address: RM H18 4/F CENTURY IND CTR, 33-35 AU PUI WAN ST FOTAN SHA TIN, HONG KONG

If you have any questions about returning merchandise, please e-mail assist@vdemm.com.